Web Design, SEO & E‑commerce FAQ
Clear answers about building, growing and maintaining your website, from timelines and pricing to SEO and Google Ads.
About MTL Digital Lab
What does MTL Digital Lab do?
MTL Digital Lab is a web development and digital marketing agency based in Laval, Quebec. We design and build websites (WordPress, Shopify, WooCommerce and custom builds), run SEO and Google Ads, create content, and set up AI and business automations for small and medium-sized businesses.
See all servicesWhere are you located and which areas do you serve?
We are based in Laval and work with businesses across Laval, Montreal, the North and South Shores, and the rest of Quebec. Because most of our work is done remotely, we also work with clients across Canada, the United States and Australia.
What industries do you work with?
We work with dental clinics, law firms, real estate agencies, construction companies, restaurants, healthcare and wellness businesses, e-commerce brands, immigration consultants and many local service businesses. Each project is tailored to how customers in that industry search and buy.
Industries we serveCan I see examples of your work?
Yes. Our case studies page shows recent projects, including Shopify stores, WordPress and WooCommerce builds, and SEO and monetization work for content sites.
View case studiesDo you work in both English and French?
Yes. We build bilingual English and French websites and can optimize for searches in both languages, which matters for Quebec businesses and for compliance with Quebec language requirements (Bill 96).
Web Design & Development
How long does it take to build a website?
A small business website usually takes 2–4 weeks. Larger custom websites and e-commerce stores usually take 4–10 weeks. You receive a detailed timeline before the project starts.
Which platforms do you build on?
We mainly build on WordPress (with Elementor or custom themes), Shopify and WooCommerce. We also build custom applications with Laravel and modern JavaScript frameworks when a project needs it.
Web development in Laval & MontrealDo you build custom websites or use templates?
Most of our websites are custom designed around your brand and goals. For smaller budgets we can customize a premium theme, while still making the site look unique and load fast.
Will my website work on mobile phones?
Yes. Every website we build is fully responsive and tested on phones, tablets and desktops. Most visitors now browse on mobile, and Google ranks sites based on their mobile version.
Can you redesign my existing website?
Yes. If your site looks outdated, loads slowly or is not bringing in leads, we can redesign or rebuild it while keeping your existing content and protecting your search rankings with proper redirects.
My website is broken or slow. Can you fix it?
Yes. We fix broken layouts, errors, slow loading, hacked sites, plugin conflicts and hosting issues, including on sites we did not build.
Website repair serviceWill I be able to update the website myself?
Yes. After launch we show you how to edit text, images and pages, and we provide simple documentation so your team can manage day-to-day updates.
Do I own my website?
Yes. Once the project is paid, the website, its content and the domain are yours. We set up hosting and domain accounts in your name whenever possible.
E-commerce (Shopify & WooCommerce)
Should I choose Shopify or WooCommerce?
Shopify is the simplest option if you want a hosted store with less maintenance. WooCommerce, on WordPress, gives more flexibility and no platform transaction fees, and works well if content and SEO are a big part of your strategy. We recommend one based on your products, budget and team.
E-commerce developmentWhat is included in an e-commerce build?
A typical store includes custom design, product and collection setup, filters, payment gateway integration, shipping and tax setup, customer accounts, policy pages and conversion-focused product pages. We can also add email capture, reviews and marketplace integrations.
Can you move my store from another platform?
Yes. We migrate stores between platforms (for example WooCommerce to Shopify or the reverse), including products, customers and orders where possible, and set up redirects to keep your search traffic.
SEO & Google Rankings
What is included in your SEO services?
Our SEO work covers keyword research, on-page SEO, technical SEO, local SEO, Google Business Profile optimization, content creation and link building. Monthly plans include ranking tracking and reporting.
SEO servicesHow long does SEO take to show results?
Most businesses see measurable ranking improvements within 3–6 months. Google Business Profile improvements can show results sooner, often within 4–8 weeks. Competitive keywords and new websites take longer.
Can you help my business show up in Google Maps?
Yes. Local SEO and Google Business Profile optimization help you appear in the Google Maps "local pack" for searches like "near me". This includes categories, services, photos, posts, reviews strategy and local citations.
Do you guarantee first-page rankings?
No honest agency can guarantee rankings, because Google controls the results. We use proven methods, track progress every month and focus on rankings that bring real leads and sales.
Do you optimize for AI search tools like ChatGPT and Google AI Overviews?
Yes. Clear answers, structured data, strong local signals and helpful content make it more likely your business is mentioned in AI-generated answers as well as in regular search results.
Google Ads, Content & Automation
Do you manage Google Ads campaigns?
Yes. We set up and manage Google Ads campaigns, including keyword research, ad copy, conversion tracking and landing pages, with ongoing optimization to lower your cost per lead.
Digital marketing servicesDo you write website content and blog posts?
Yes. We write website copy, landing pages and SEO blog posts. Copywriting can be added to a website project, or included in a monthly SEO plan.
Can you help monetize a content website?
Yes. For blogs and content sites we set up ad placements and monetization in a way that earns revenue without hurting page speed or the reading experience.
What are AI and business automations?
Automations connect your tools so routine work happens on its own, for example sending new leads to your CRM, booking reminders, follow-up emails or AI chat assistants that answer common questions. This saves your team time and helps you respond to leads faster.
AI automationsPricing & Payments
How much does a website cost?
Small business websites range from $149 to $1,049 CAD depending on the number of pages, features and content needs. E-commerce stores start at $1,149. Every project gets a fixed quote before work begins, so there are no hourly billing surprises.
View website pricingDo you offer payment plans?
Yes. For projects over $2,500 we offer a split payment: 50% at kickoff and 50% at launch. Larger projects can be split into three milestone payments. We do not charge interest.
Are there monthly fees after my website is built?
There is no fee to us after launch unless you choose a maintenance plan. You will have your own hosting (typically $15–30/month) and domain renewal (about $15–20/year).
Do you charge hourly or fixed prices?
We use fixed project pricing. You know the total cost upfront, and we scope everything clearly before starting.
Hosting, Maintenance & Security
Do you offer website maintenance plans?
Yes. Our WordPress maintenance plans start at $99/month and cover core and plugin updates, daily off-site backups, uptime monitoring and security scans. Higher plans add content edits, performance monitoring and malware removal.
Maintenance plansDo I have to sign a long-term contract?
No. Maintenance plans are month-to-month and can be cancelled with 30 days notice.
Can you maintain a website you did not build?
Yes. We start with an audit of your current setup, fix any existing issues, and then move the site onto a regular maintenance plan.
How do you keep websites secure?
We use SSL certificates, secure hosting, regular updates, automated backups, malware monitoring and security best practices to keep your website protected.
Getting Started
What is your process for a new project?
Our process is discovery, planning, wireframes, design, development, content, testing, SEO setup, launch and ongoing support. You review and approve the design before development begins.
What do I need to prepare before we start?
It helps to have your logo, brand colours, examples of websites you like, your list of services or products, and any existing text and photos. If you do not have content yet, we can write it for you.
Do you offer a free website audit or consultation?
Yes. You can request a free website audit or book a free consultation to discuss your goals, timeline and budget.
Contact usHow can I contact MTL Digital Lab?
Call us at (514) 993-8830, email [email protected], or use the contact form on our website. We usually reply within one business day.
Go to contact pageStill have a question?
Tell us about your project and we'll get back to you within one business day with honest advice and a clear quote.